Frequently Asked Questions
How does Pure Sprouts work?
You place your orders your order cut-off (indicated upon sign-up). We're busy bees one-two days prior to delivering letting all of the farmers know what we need for the week. We also work with the same non-local produce distributors as area grocery stores. The farmers either deliver the goodies to us or we go pick our orders up. The Pure Sprouts elves spend the day before and day of delivery packing up the bins. We currently deliver on Saturdays, Tuesdays, Wednesdays, and Thursdays to our customers. The day of the week is dependent on your zipcode and will be indicated upon entering your zipcode on the homepage.
Are you here for us year round?
We sure are! We buy locally whenever possible- and yes we actually have local produce (albeit less in the winter) year round. What we can't find locally we buy elsewhere. We try to stick as close to home as we can. Don't forget, we also have meats, dairy, and other grocery products which aren't as season-dependent.
Why is there a $10 refundable bin deposit?
We deliver each order in heavy duty plastic bins. On your first delivery there is a refundable $10 deposit charged for the plastic bins. If you choose to cancel service and return the bins you will be issued a credit for this deposit. The refund on the bin can take up to 15 business days to be applied. We request that you put your current plastic bin out for pick up on your next delivery day. If we are unable to collect your bins after several deliveries, we will charge you for the bins. We use these bins to reduce waste and stay green! We also ask that you return the water bottles and insulated bags for your perishables (meat, cheeses, refrigerated grocery items) in your bin.
Do you make exceptions on the delivery day?
We receive requests from time to time for different delivery days. We don't want to deprive anyone of Pure Sprouts goodies, so we try to accomodate. If you are going to be out of town on the weekend, but really need our goods- let us know, we'll run it out on another day for you. No big deal!
I'm really struggling with the site- can you help?
You are not alone! Our site has a small learning curve and we know it. It's packed full of all kinds of useful choices for our customers, but for first-time users it can be overwhelming. Just give us a call, or shoot us an email. We're always here to answer questions, and we're very patient people!
What if I don't want to create recurring baskets? How can I make the ordering less confusing or more like a simple shopping cart?
Simply go to your Delivery Schedule after log in and you can select only the week you want an order delivered. Click confirm Delivery Schedule. If you use the site in this way, you will only receive a bin each time you set up a bin. We also have a Clear Basket option when you are looking at your shopping cart. This allows you to remove everything in your shopping cart and start fresh.
*** NOTE: If you clear your shopping cart, this does not delete an order you have set up. The only way to remove an order is to go into your Delivery schedul and UNCHECK the box next to the date you want to remove an order and then click CONFIRM DELIVERY SCHEDULE.
If you still have questions, send an email to email@example.com. She can help, we promise!!
I've received about 10 email confirmations because I keep changing my basket- am I going to receive 10 baskets this week???!!
Our system is very smart. It is set up so each customer can only receive one order per week (Unless you set up 2 separate accounts- we're not sure why you would do that though!). Each email confirmation replaces the one before. You will not receive 10 orders!!
PLEASE NOTE: You must click through to an order confirmation. If you do not end at the order confirmation page, you did not submit your order. You will also receive an email confirmation. Please review the email to be sure your order is exactly how you want it!
I placed an order, but my email says I have no orders set up- what's the deal??
Ahhhh. Yes! We can tell you exactly what happenned. Under Delivery Schedule, there is a list of the next 8 delivery days. Next to each date is a check box. If none of the boxes are checked, you will not receive any baskets. Simply check the box next to the week(s) you would like to receive a basket, and make sure the correct basket is selected in the pulldown menu corresponding with that date. THEN -BE SURE YOU CLICK THROUGH TO THE ORDER CONFIRMATION PAGE. You will receive a new email confirmation. Be sure the order is set up as you wish.
What if you don't have something available at the time of delivery? What if I don't want a substitution
Due to the perishability of produce and the daily changes in availability, we do occasionally substitute items. If you do not ever want a substitution, just write it in the Delivery Instructions under My Account and Profile. You will see a spot to add some words. Feel free to write "Never substitute anything, just remove it from my bin."
What if I miss the order deadline?
Yes, there is a $25 order minimum.
What if I miss the order deadline?
Don't worry! It's alright- it happens all the time. Just let us know and we'll do our best to fill your order in time. You may not get everything you want, but something is better than nothing right? Just place your order for the following week and shoot us an email asking us to move your order to this weekend. We hardly ever say no!
Can you please start delivering to my area?
Round up the troops! The more people in your area that request our services, the easier it is for us to open up a new area. Have each person send us and email and we'll work on. We do require a sustained interest to continue to deliver to an out of the way area.
How do I change my delivery schedule?
Once you have logged into your account, click “My Account” on the upper left hand side. You can then select your Delivery Schedule, which will show you your scheduled days for up to 8 weeks. Simply check the weeks you would like to receive a delivery, or uncheck the weeks you would not like to have a delivery. If you need to make changes that are beyond 8 weeks, just give us a call. We'll take care of it.
How do I ever remember to order?
We just added a feature to our site to make this easier! Under the Delivery Schedule, you will see an opt-in order reminder email. If you check this box and click Confirm Delivery Schedule, you will start receiving order reminder emails 2 days before your order cut off. The email will also contain information. If you have an order already set up, it will tell you what your order is. If you have no order, it will provide this information to you as well. We are so proud of this feature!
What if I can't be home to receive my delivery?
There is no need to be home to receive your delivery. We pack your order in heavy duty plastic bins containing frozen water bottles and insulated bags for your perishables. These bins can keep your contents cold outside for up to 4 hours. If you added credit card information to your account, we'll take care of everything. If you chose to pay with cash, please indicate where you will leave your payment if you will not be home.
When will you deliver on my delivery day?We send out Delivery Notification emails the day before your delivery will arrive. The email will provide you with a 4 hour window of when your delivery will arrive. If you are in a time crunch, give us a call. We can provide you with a tighter window if necessary.
Are your prices comparable to the grocery store?
Our prices are very competitive with grocery stores and we aim to have a wider organic selection. More importantly, we carry local produce- and it's actually local to you! Most grocery stores carry "Local produce", but it is actually local to their distribution center. Moreover, the term "local" can be loosely defined... Is it within 100 miles or 500 miles? What do you consider local? Our local products are all found within 80 miles of the Lehigh Valley. We work with 7 farms that are actually within the Lehigh Valley.
Are you locally owned?
Absolutely. We are owned and operated in Trexlertown, PA.